Privacy Policy
This Privacy Policy forms part of the General Terms and Conditions governing this Website.
Who is the controller responsible for processing your personal data?
- CLUB DE MAR MOGÁN Y CIOTELM, U.T.E.
- Tax ID No.: U-35.991.256
- Avenida de Ansite, No. 3, 1st Floor
- 35011 Las Palmas de Gran Canaria
- Telephone: +34 928 240 038
- Email: administracion@hotelpuertodemogan.com
- Data Protection Officer: dpo@livvohotels.com
You may contact us using any of the methods indicated above. We reserve the right to amend or adapt this Privacy Policy at any time. We recommend that you review it periodically. If you are registered and access your account or profile, you will be informed of any amendments.
If you belong to any of the following categories, please refer to the relevant expandable information:
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What data do we collect through the Website?
We may process your IP address, the operating system or browser you use and even the duration of your visit, on an anonymous basis.
If you provide information through the contact form, you will identify yourself so that we may contact you where necessary.
For what purposes will we process your personal data?
- To respond to your enquiries, requests or applications.
- To manage the requested service, respond to your request or process your application.
- To provide information electronically in relation to your request.
- To send commercial or event-related information electronically, provided that you have given your express consent.
- To analyse and improve the Website and our products and services, and to improve our commercial strategy.
What is the lawful basis for processing your data?
The lawful basis is the data subject's acceptance and consent, given through a voluntary action. Where submitting a request requires completion of a form and clicking the "Send" button, doing so necessarily means that the data subject has been informed and has expressly consented to the contents of the clause attached to that form or has accepted the Privacy Policy.
All our forms use an asterisk (*) to identify mandatory fields. If you do not complete those fields or tick the box accepting the Privacy Policy, the information cannot be submitted.
How long will we retain your personal data?
Until the consent given is withdrawn.
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For what purposes will we process your personal data?
We hereby inform you that your personal data will be processed in order to manage your booking, formalise and administer your stay at the hotel, deal with requests relating to the services contracted and ensure payment of the expenses arising from that stay.
Certain data may also be processed in order to comply with the legal obligations applicable to accommodation establishments, particularly those concerning documentary registration and the reporting of information about persons staying at the establishment.
Where appropriate, your data may be disclosed to the State Security Forces and Corps in compliance with current legislation, as well as to travel agencies, tour operators, booking platforms or other intermediaries involved in arranging or managing your booking.
The data will be retained for as long as necessary to fulfil the purposes indicated and, in all cases, for the periods required under tax, commercial, consumer and traveller-registration legislation. As a general rule, certain data may be retained for a minimum period of six years where necessary to comply with those legal obligations.
What is the lawful basis for processing your data?
The lawful basis for processing your personal data is the performance of the contractual or pre-contractual relationship arising from your booking and stay at the hotel, together with compliance with the legal obligations applicable to the establishment.
In particular, processing may be carried out in compliance with the legislation governing documentary registration and information concerning persons staying at accommodation establishments, including Royal Decree 933/2021 of 26 October, as well as any applicable rules concerning guest registers and traveller entry forms.
Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
IMPORTANT NOTICE REGARDING POSSIBLE FRAUD AND UNOFFICIAL COMMUNICATIONS
LIVVO Group will not ask you for additional payments, bank details, passwords, verification codes or sensitive information through links received via WhatsApp, SMS, social media or other unofficial channels in connection with an alleged amendment, issue, cancellation or confirmation of your booking.
If you receive a communication asking you to make a payment, provide bank details or access an unverified link, do not take any action until you have first verified that the communication is genuine.
For your security:
- Do not provide personal or banking information through unofficial channels.
- Do not share access codes, passwords or verification codes.
- Do not access payment links received via WhatsApp, SMS, social media or suspicious messages.
- Do not download attachments from unverified communications.
If in doubt, contact the hotel directly through the official channels published on our website before making any payment or providing any information.
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For what purposes will we process your personal data?
- To prepare and follow up quotations through communications between both parties.
- To provide information electronically in relation to your request.
- To send commercial or event-related information electronically, provided that you have given your express consent.
- To manage the administrative, communications and logistics services carried out by the Controller.
- To issue invoices and file the relevant tax returns.
- To carry out the corresponding transactions.
- To undertake monitoring and debt-recovery procedures.
- During the card-payment process, the bank operating the virtual point-of-sale terminal will collect the following personal data: connection type, date and time, IP address, device information, email address, mobile telephone number, browsing data, transaction data and data required under 3D Secure protocols, solely for the purpose of detecting and preventing unauthorised payment transactions.
What is the lawful basis for processing your data?
The existence of a contractual relationship between the parties. Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the data subject's request prior to entering into a contract.
How long will we retain your personal data?
For the duration of the relationship between the parties and for the applicable limitation periods arising from it.
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For what purposes will we process your personal data?
When you join the loyalty programme, we will process your personal data in order to manage the programme properly and provide you with the following benefits:
- Discounts on bookings and purchases.
- Additional benefits and exclusive promotions.
- Information about special sales, new offers and exclusive promotional offers.
What is the lawful basis for processing your data?
The lawful basis for processing your data is your express, freely given and voluntary consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before consent was withdrawn.
How long will we retain your personal data?
Your data will be retained until you withdraw the consent given, request erasure of your data or object to the processing.
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For what purposes will we process your personal data?
- To assess the quality of the service provided.
- To improve the services offered in accordance with ISO requirements.
What is the lawful basis for processing your data?
The lawful basis is the respondent's express consent.
How long will we retain your personal data?
Until the consent given is withdrawn.
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For what purposes will we process your personal data?
- To provide information electronically in relation to your request.
- To send commercial or event-related information electronically, provided that you have given your express consent.
- To manage the administrative, communications and logistics services carried out by the Controller.
- To issue invoices.
- To carry out the corresponding transactions.
- To issue invoices and file the relevant tax returns.
- To undertake monitoring and debt-recovery procedures.
What is the lawful basis for processing your data?
The lawful basis is the existence of a contractual relationship or, failing that, your consent when you contact us or offer us your products by any means.
How long will we retain your personal data?
For the duration of the relationship between the parties and for the applicable limitation periods arising from it.
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For what purposes will we process your personal data?
- To respond to your enquiries, requests or applications.
- To manage the requested service, respond to your request or process your application.
- To interact with you and build a community of followers.
What is the lawful basis for processing your data?
The lawful bases for processing are the data subject's voluntary consent in contacting us and, where applicable, acceptance of a contractual relationship within the relevant social media platform. Data processing within the social media platform will be carried out in accordance with that platform's privacy policies.
How long will we retain your personal data?
As we have a specific profile, we can only view or delete your data in a limited manner. We will process them for as long as you allow us to by following us, being friends or clicking "like", "follow" or similar buttons.
Any rectification of your data or restriction of information or publications must be carried out through the settings of your profile or user account on the relevant social media platform.
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What data do we collect through the Website?
If you identify yourself, we may collect: name, surname, email address, telephone number and the personal data of any third party/parties you provide in your communication.
For what purposes will we process your personal data?
- To manage communications.
- To take the appropriate corrective measures and,
- Where necessary, to inform you of the outcome of the procedure.
What is the lawful basis for processing your data?
The lawful basis is a legal obligation or, failing that, the public interest.
How long will we retain your personal data?
The data will be retained only for as long as is strictly necessary to clarify the reported facts. In any event, the data provided will be anonymised after six (6) months unless they are being investigated in a different legal context.
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Do we process personal data of third parties?
No. As a general rule, we only process data provided directly by the data subjects. If you provide us with third-party data, you must first inform those persons and obtain their consent. Failure to do so exempts us from any liability arising from non-compliance with this requirement.
And data of minors?
We do not process data of persons under the age of 14. Please refrain from providing such data if you are under that age, and do not provide data relating to third parties who are under 14. LIVVO HOTEL GROUP, S.L.U. accepts no liability for failure to comply with this provision.
Will we send electronic communications?
Electronic communications will only be sent to manage your request, if that is one of the contact methods you have provided to us.
Commercial communications will only be sent if you have previously given your express consent.
What security measures do we apply?
You can rest assured: we have implemented an appropriate level of protection for the personal data we process and have put in place all the technical means and measures available to us, in accordance with the current state of technology, to prevent loss, misuse, alteration, unauthorised access and theft of personal data.
To which recipients will your data be disclosed?
Your data will not be transferred to third parties except where required by law. In particular, they will be communicated to the Spanish State Tax Administration Agency and to banks and financial institutions for collection of payment for the service provided or product purchased, as well as to the data processors required for the performance of the agreement.
If you choose an application, website, platform, bank card or other online service for a purchase or payment, your data will be shared with that platform or processed within its environment, always with the highest security standards. In the case of card payments, data will be collected by the bank operating the virtual point-of-sale terminal.
Where we instruct them to do so, the web development and maintenance company or the hosting provider will have access to our website. These companies will have signed service agreements requiring them to maintain the same level of data protection as we do.
International data transfers may take place when US-based applications are used. However, such transfers will only be made to organisations that have demonstrated that they provide a level of protection and safeguards consistent with the requirements of applicable data protection legislation, particularly the European General Data Protection Regulation, or where another legal basis for international transfer exists.
What rights do you have?
- The right to know whether we are processing your data or not.
- The right to access your personal data.
- The right to request rectification of your data if it is inaccurate.
- The right to request erasure of your data if it is no longer necessary for the purposes for which it was collected, or if you withdraw the consent previously given.
- The right, in certain circumstances, to request restriction of the processing of your data, in which case we will only retain it in accordance with applicable legislation.
- The right to data portability. Your data will be provided to you in a structured, commonly used and machine-readable format. If you so wish, we can transfer it to a new controller designated by you. This right applies only in certain cases.
- The right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) or the competent supervisory authority if you consider that your request has not been handled properly.
- The right to withdraw consent for any processing based on consent at any time.
If any of your data changes, please let us know so that we can keep it up to date.
Do you need a form to exercise your rights?
We provide forms for exercising your rights. You may request them from us by email or, if you prefer, use the forms made available by the Spanish Data Protection Authority or by third parties.
These forms must be signed.
If you are represented by someone else, proof of representation must be provided.
Forms may be submitted in person or sent by post or email to the address of the controller set out at the beginning of this document.
How long does it take to respond to a request to exercise your rights?
This depends on the right in question. However, we will respond within one month of receiving your request at the latest. Where matters are particularly complex, the time limit may be extended by a further two months, in which case we will inform you that we need more time.
Do we use cookies?
Where we use cookies other than those that are strictly necessary, you can consult the Cookie Policy via the relevant link on the home page of our website.
How long will we retain your personal data?
Personal data will be retained for as long as your relationship with us continues.
Once the relationship has ended, the personal data processed for each purpose will be retained for the legally prescribed periods, including the period during which a court may require them, taking into account the limitation periods for legal claims.
The data processed will be retained until the aforementioned statutory time limits expire where there is a legal obligation to retain them. Where no statutory time limit applies, data will be retained until the data subject requests its erasure or withdraws the consent given.
We will retain all information and communications relating to your purchase or the provision of our service for the duration of the warranty periods applicable to the products or services, in order to deal with any potential claims.
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